Frequently Asked Questions

  • What is the average turnaround time?

    Most projects are completed within 7-10 business days or less! Times may vary based on project size and the number of projects in-house. Our team works fast and efficiently to get your video tapes, photos, and more back to you ASAP!

  • Do I need an appointment?

    No appointments are necessary! Feel free to come in anytime during business hours and we will happily assist you! We encourage clients with large orders to plan ahead and schedule a time to meet with one of our Transfer Experts.

  • What happens to my original photos, tapes and memorabilia after digitizing?

    Your originals will always be returned to you. However, it may not be necessary to continue storing the originals in their physical state. If you have multiple safe and proven backups of the newly digitized files – you can likely get rid of original media taking up space in your home.

  • Are DVDs still useful?

    We highly recommend getting your memories transferred onto a flash drive! DVDs are on their way out and many devices no longer include a DVD player. Flash drives can securely store more data and allow you to easily share files with friends and family. However, we will still transfer to DVDs if that's how you'll be able to enjoy your memories!

  • What size flash drive do I need?

    We have flash drives ranging from 8 GB to 256 GB. When you purchase a flash drive from us, you'll receive whatever size is necessary for your project, we charge a $15 flat fee for any size drive. if you have more items to get transferred you can bring back that flash drive and upgrade for free!

    Please note that we do not accept already used Non-Keepsake flash drives. If you plan on bringing your own we ask that it's new, in the package, and at least 16 GB

  • Do I need to pay a deposit?

    No down payments are necessary! You'll pay when you pick up your completed project, that way you aren't charged for anything we couldn't transfer.

  • Are my family memories shipped?

    Absolutely not! We complete all digital transfers in-house and never send your precious one-of-a-kind items in the mail. All our work is done at our office in Westerville, OH.

Video Tapes:
  • How many videos can fit on a flash drive?

    We are able to fit over 100+ video tapes onto a single flash drive! We keep a variety of different sizes ranging from 8GB to 256GB to ensure your project will fit.

    Holds more than just videos too! We can include photos on the same drive.

  • Can a damaged VHS tape be repaired?

    We most likely can repair your tape! Whether it's water damaged, won't play, or is in pieces, let us take a look at it and see what we can do.

  • What if my video tapes are blank?

    We understand the mystery of dealing with old tapes that lack labels or contain unexpected recordings. Whether a tape is blank or contains recorded TV content, rest assured that you will not be charged for those tapes.

  • What type of tapes can you convert?

    We can convert almost any tape! VHS, VHS-C, Hi8, 8mm, Digital8, MiniDV, Betacam, Betamax, Digibeta, U-matic, and more!

  • Can a PAL tape be converted?

    Yes! We can absolutely convert your PAL tape into a digital file that will play on any device.

  • What is the lifespan of a video tape?

    10-25 years. That means if you have tapes from the 90’s – they’re likely already deteriorating. Over time, the magnetic particles lose charge in a phenomenon called remanence decay. This causes discoloration to the footage, blacked-out scenes, and eventually complete loss of picture.

Photos & Negatives:
  • How can I estimate how many photos I have?

    Like most, you probably have boxes and boxes of photos that can easily overwhelm anyone. Some tips include:

    100 Photos = 1-inch stack
    Photo Packs = 12-36 photos depending on size and duplicates
    Photo Albums = typically 300+ photos

    20 Slides = 1-inch stack
    Slide Carousels = 80-140 slides depending on size

    We recommend sorting and being quick and decisive when choosing. Eliminate duplicate or similar shots of the same event. Toss prints with poor lighting, blurry focus, or insignificant subject matter. This way you can save money and curate a collection.

  • How should I pack my photos?

    To ensure a well-organized project upon return, it's important to start off with good organization. By separating your photos into labeled bags based on the year or event, you can ensure that your files are arranged in the desired order. Once you receive your flash drive, you'll find individual folders that mirror the bags, making it easy to locate and access your photos.

  • What resolution do I need?

    For photos, the resolution needed depends on the desired size and quality. Generally, a resolution of 300 DPI is suitable for standard prints and online sharing. Enlargement prints may require higher resolutions, such as 600-1200 DPI.

    For slides & negatives, it's important to scan them at an even higher resolution to preserve detail. We scan at 2400-3200 DPI ensuring that you have a digital copy to accurately reproduce the image.

    We offer a standard or archival transfer that lets you decide what's necessary

  • Can I download photos to my phone?

    Yes, every scanning project comes with a complementary free account that stores your digital photos! Once your project is complete you will be given the login details and instructions on how to access your files. Download them straight to your device, make new prints, or personalize the perfect gift easily!

  • Can my photo be restored?

    Yes, in most cases, we can restore your photo. Our skilled professionals use advanced digital techniques and AI to repair and enhance old, torn, faded, or damaged photos. We can address a wide range of issues, including cracks, stains, discoloration, tears, missing sections, and more.

  • Do you develop film rolls?

    Yes we offer film processing on a variety of film formats (35mm, 120, and B/W)