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Terms, Conditions and Privacy

Terms and Conditions

Use of the ordering services or informational pages contained herein constitutes an understanding and acceptance of the policies of Keepsake Solutions + The Print Refinery.
Please contact us if you have any questions regarding these terms and conditions.

  • Use of Cookies

    Our website uses cookies to enhance the user experience and improve our services. By using our website, you agree to the use of cookies as outlined in this policy. We use cookies to track user behavior, personalize content and ads, and analyze website traffic. We may also use third-party cookies for advertising and analytics purposes. You can choose to disable cookies in your browser settings, but please note that some features of our website may not function properly without cookies. By continuing to use our website, you consent to the use of cookies as described in this policy.

  • Copyright Policy

    Copyright protection laws are designed to safeguard original works of authorship from unauthorized use, duplication or distribution. It ensures that the creators are rightfully compensated for their intellectual property. Unauthorized use, reproduction or distribution of copyrighted materials is prohibited and can result in legal action. To ensure compliance, employees of Keepsake Solutions + The Print Refinery must obtain permission from the owner of copyrighted materials before using , reproducing, or distributing such materials. Keepsake Solutions + The Print Refinery will take appropriate measures to protect and respect the copyrights of others.

  • Sexually Explicit Content and Potentially Controversial Subject Matter

    We understand that certain sexually expicit content and controversial subject matter is protected under first ammendment rights to free speech and expression. To this end, we do not discriminate in terms of capturing or reproducing such content. Please note, however, that any sexually explicit content that depicts minors or violates other aspects of federal and international law must be reported to local authorities. Content deemed to be threatening could also be referred to local authorities. In addition, ownership at Keepsake Solutions + The Print Refinery reserves the right to afford their employees the right to refuse to capture or produce such content for whatever reason(s) they choose. In this event, the work will be completed by a team member who does not object to such content and your project may experience a delay as a result. For privacy and security reasons, materials with sexually explicit content will not be retained on our servers for any length of time once the project has been verified as complete by the consumer. For questions regarding sexual content not covered under this section, please reach out to the management and ownership team.

  • Storage of consumer content

    We may, at our discretion and for a limited period of time, retain a copy of completed consumer projects. We do this to a) ensure the details of the project have been completed to the satisfaction of the end user, b) for when a project has multiple components that remain uncompleted, or c) when a consumer explicitly asks us to do so.
    You may opt out of this program at any time by notifying us either by email or by personal communication with a team member.
    Keepsake Solutions + The Print Refinery is not responsible for maintaining consumer data beyond the conclusion of a project and this policy should not be construed as a way to backup data. You, as the consumer, are ultimately responsible for the safe transport and storage of your completed project and all related data.

  • Pricing and Production Standards

    Keepsake Solutions + The Print Refinery strives to ensure that all posted pricing is accurate to the best of our ability. Given fluctuating market conditions and availability of raw materials, prices can and do change without warning. If our vendor partners notify us in advance of pending price increases, we will do our best to notify you of such changes.

    Many of our products and services have standard production times. It is in the best interest of Keepsake Solutions + The Print Refinery and the end consumer to meet these production times whenever possible. Extenuating circumstances and lab volume can, at times, change these standardized production times. Should we be made aware of a change in either posted or quoted production times, we commit to notifying you at the earliest available opportunity. Keepsake Solutions + The Print Refinery can not, however, be held responsible for missed production times due to extenuating circumstances or an act of God. In this event, the consumer will be entitled only to a refund of pre-paid deposit or a store credit at the discretion of the management team.

Privacy Policy


Keepsake Solutions + The Print Refinery are committed to protecting your privacy. This Privacy Policy Statement describes the information we collect from you, either online through this website, or social or mobile pages owned or operated by Keepsake Solutions + The Print Refinery, whether accessed via computer, mobile device or other technology, or offline via your purchase of Keepsake Solutions + The Print Refinery products, services, software, or other goods or interaction with Keepsake Solutions + The Print Refinery agents or employees (collectively Services), and how that information will be used. Please read this Privacy Policy Statement carefully, because by using the Services, you are acknowledging that you understand and agree to the terms of this Privacy Policy and consent to the manner in which we may collect, use and disclose the following information.

  • Information We Collect

    We and our service providers may collect information when you provide information to us and when information is collected automatically. Personal Information. You may choose to give us personally identifiable information online to allow us to communicate with you for marketing purposes, order notifications, and/or provide you with Services. Our online forms may ask for a small amount of relevant information, such as name, company name, email, street address, and phone number. Some forms may ask for a product serial number. If you make a purchase or order a repair, we may ask for your credit card number and billing information. Job applicants may be requested to provide information such as educational background, employment experience, and job interest. Usage Information. In addition to the information you may provide, we may collect information when you access or use the Services or a website “powered by” another company on behalf of Keepsake Solutions + The Print Refinery through our use of data collection technologies, including web beacons, cookies, and embedded web links. These technologies collect certain traffic information that your browser sends to a web site, such as your browser type and language, access times, and the address of the web site from which you arrived. They may also collect information about your Internet Protocol (IP) address.

  • Data Consent and Usage

    In compliance with the General Data Protection Regulation enacted on May, 25, 2018, users are permitted the option to request and obtain confirmation that data is or is not being collected and for what purpose. They are also afforded the option to withdraw consent for use and purge their personal data from our records within a reasonable timeframe. To make this request, please email info@theprintrefinery.com

  • Communications With Our Users

    IMPORTANT – PLEASE NOTE – All communications by and between Keepsake Solutions + The Print Refinery may be recorded or monitored for quality assurance, training and/or verification purposes. By engaging in any communication with Keepsake Solutions + The Print Refinery and its representatives, including without limitation, by submitting your contact information to Keepsake Solutions + The Print Refinery, requesting information regarding Keepsake Solutions + The Print Refinery's products and/or engaging in telephone conversations with any of TKeepsake Solutions + The Print Refinery's representative, you are expressly consenting to the recording and monitoring of all such communications. In addition, you are acknowledging and agreeing to Keepsake Solutions + The Print Refinery's Terms of Use and Privacy Policy as set forth on this website.

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